Z-Index Technologies Pvt. Ltd.| Hardware and Software Support|Hardware|Web Development

Ringtones — Sat, 24 Jul 2010 08:33:34 +0000

We provide complete support services for the most common end user problems -

Hardware (desktop/notebook/peripheral) diagnosis
and deskside team coordination
Operating systems
Shrink-wrapped applications
Departmental/business applications
E-mail

Network connectivity and navigation
Basic network administration (i.e. password resets,
account maintenance, etc.)
Remote user access
Corporate I.T. policy
Advantages of Z-Index helpdesk support include

Level 1 and Level 2 help desk engineers State of the art contact center technology infrastructure Multi-channel delivery capabilities that include voice, e-mail, chat Chat Capability with live collaboration & Remote assistance -

Eb-based case management application CiRIMS
Natural cost advantage of India location
Guaranteed service levels
Closed-loop case management

Web based Reporting to client on live basis.
Process workflow, escalation & onsite dispatch management
Rapid deployment

Managed Desktop Services (MDS)

Managed Desktop Services (MDS) is a predictable, cost-contained approach to fully managing your complex desktop support requirements without costly IT personnel or infrastructure investments. MDS provides remote problem resolution to your end users via our corporate service desk, diagnostic triage in situations that require it, and onsite support and repair to users in your or your customers’ corporate, remote, and home office environments as needed.

For Outsourcers and Resellers

Our Managed Desktop Service approach is an opportunity to provide a total business solution for your small to medium size business customers. Managed Desktop Service (MDS) provides comprehensive support to businesses that do not have or cannot afford an IT department. As a total package or as components, resellers and outsourcers to augment direct sales revenue may sell MDS.

For Enterprise

Managed Desktop Service (MDS) provides comprehensive support to businesses that do not have or cannot afford an IT department. Our MDS capability will help you cost effectively maximize the availability and performance of selected third-party equipment and assist in deployments of new or refreshed IT resources – to reduce your capital and infrastructure costs, and simplify your business processes.

If you want above mentioned kind of services please contact us at,

Address:

A/104, Hari Krishna Dham CHS.,
Pleasant Park, Mira – Bhayandar Road,
Mira Road (E), Mumbai 401107,
Maharashtra, India.
info@z-index.co.in / service@z-index.co.in
www.z-index.co.in

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BPO & Callcenter Trends – Call center Infrastructure brings a change in Business model

Ringtones — Sun, 11 Jul 2010 08:33:27 +0000

Advancements in Information Technology have led a path for call centers to leave their trial everywhere. In recent days, variety of new technologies is introduced to support call centers and thus they drive business in outsourcing. These technologies play a vital role in earchbpo.com/index.php”>BPO and Call centers to provide quality service, security purposes and time management.
The Contact Centers with new infrastructure has become the most important asset after human resources for the clients to choose the right BPO & Call Centers for outsourcing their business. Technology & Infrastructure Change has made Call centre Outsourcing companies to adopt new business models that can place the call center agents anywhere, can be accessed through the network at less costs. The introduction of new call center infrastructure has made operating a call center much easier, faster & less expensive too.
According to Prosci research, survey conducted among 120 call centers has found that email is commonly used means of customer contact and service. The findings from the survey have been tabulated below.

The change of structure with updating new technologies will enable proper selection of call centers for outsourcing needs. The major requirements of a call center infrastructure include public switched telephone network, router, long distance carrier (LDC), Ethernet switch, modem and contact center server. Voice over Internet Protocol (VoIP) technology has been used to transmit voice and datas to another location through Internet Protocol (IP) network.
As with so much of technology advancements in the companies, the web has provided new opportunities for the organizations to bring people together from large distances through various communications. The Company’s websites provide useful information and the forums help them to discuss and exchange their views, useful information among the agents, to post suggestion depending on the agents needs and the Career’s page to apply jobs.