With 24 separate back-end systems handling an immense variety of services, it was impossible for EchoStar, based in Colorado, to share information between the separate applications. With over 6,000 customer service center agents for its over six million customers, the company needed to find an integration solution to tie together all of its systems.
Using the webMethods Enterprise Service Bus (ESB) Platform, EchoStar tied together databases, billing (ERP) applications and eligibility systems for determining new customers. Web applications were connected with the outsourced billing system and many disparate sources of data were interlinked to create one single view of the enterprise.
Now EchoStar has an infrastructure that seamlessly integrates multiple vendors’ applications enterprise-wide resulting in: improved business operations, the automation of manual processes, the offering of new customer services and the flow of information between systems in near real-time.
End-to-end integration including automated processes
Using webMethods technology, EchoStar achieved end-to-end integration between front and back-office operations, which enabled new services for its customers. Essentially, customers can log and resolve service requests over the Web and open new accounts online.
For EchoStar, the integration improved business operations by automating manual processes that were previously time-consuming and redundant. The integration also allows EchoStar to complete tasks in a fraction of the time because business processes are automated and information can flow between systems in near real-time.
Improved customer care operations
The webMethods ESB platform gave EchoStar a foundation to revolutionize its customer care operations through Web-based applications that provided customer service center agents with immediate access to customer information. Customers benefit as well by having the ability to access their accounts online. Now, customers can upgrade their service, pay their bills and add programming anytime, from anywhere.
“We chose webMethods technology because it had the breadth and depth necessary to integrate all of its separate applica¬tions, making them work together seamlessly,” said Dr. Germar Schafer, Vice President of Information Technology.
“This integration allows EchoStar to provide its DISH Network customers with the very best service, 24 hours a day, seven days a week.”
The webMethods Enterprise Service Bus Platform combines proven application integration capabilities, high-speed messaging, support for B2B, legacy applications and event-driven technologies to create the most complete integration infrastructure available.
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#1 by D D on May 16th, 2010
My web service just has a generic method called "ExecuteStoredProcedure" that takes a string containing the name of the stored procedure to execute, and a DataSet with the parameters the stored procedure needs.
In the web method itself, I just create a standard SqlCommand object, loop through my DataSet to assign Sql Parameters to it, and then execute it. There's no sense in writing a web method for EACH stored proedure, as this would be rather difficult to maintain.
#2 by lkeel75 on May 16th, 2010
Your code is accessing a page it doesn't have rights to. Check the form authentication code you added.
#3 by rainy gal on May 16th, 2010
If (res == 0) test fails, you don't specify a return value. Need to do something like:
if (res == 0)
return r;
else
return …. some value …
#4 by coreyog on May 16th, 2010
Search on internet.I'm sure you find it
#5 by akshay on May 17th, 2010
Just add a reference to it, then (if local):
Dim oWS As New localhost.WebServiceName()
Messagebox.Show(oWS.connection)
#6 by Protonova on May 19th, 2010
I believe that File.Create returns a FileStream object, that must be closed after you are done with the file. Because you are not closing the file, the file remains open and locked.